Information We Collect
When you call us at (602) 533-0560, fill out a form on our website, or book a service, we collect the details you share with us. That includes your name, phone number, email address, and the service address where you need plumbing work.
We also collect information about your plumbing issue so we can send the right technician. If you pay by card, our payment processor handles your payment details securely and we do not store full card numbers on our systems.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to schedule your service, send a technician to your home or business, and follow up on the work we performed. If you ask for a quote, we use your details to prepare and share it with you.
We may also use your contact information to send appointment reminders, service updates, and occasional offers that are relevant to Phoenix homeowners. You can opt out of marketing messages at any time.
We use website data to improve our pages, fix issues, and make it easier for you to reach us when you have a plumbing problem.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our site. Cookies are small files stored on your device that help the site work smoothly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (602) 533-0560 to book service.
Analytics and Third-Party Tools
We use trusted third-party tools, such as Google Analytics, to see how many people visit our site and which pages are most helpful. These tools collect anonymous usage data and do not identify you personally.
We may also use scheduling, review, or communication platforms to manage appointments and respond to your messages. These providers only access the information needed to perform their service for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with team members and trusted partners who help us run our business, such as payment processors, scheduling software, and email providers.
We may disclose information if the law requires it, to protect our rights or safety, or as part of a business transfer. In every case, we share only what is necessary.
Data Retention
We keep your information for as long as we need it to provide service, honor warranties, and meet legal and accounting requirements. When we no longer need it, we delete or anonymize it securely.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure connections on our website and restricted access to customer records.
No method of transmission or storage is completely secure. If you have concerns about sharing information online, you can always call us at (602) 533-0560 instead.
Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also opt out of marketing communications at any time.
To make a request, contact us using the details below. We will respond within a reasonable time and verify your identity before making changes.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.